RETURN POLICY

At Zinia Beauty, customer satisfaction is important to us.

We offer a 30-day voluntary return period for eligible purchases, subject to applicable consumer protection laws.

1. 30-DAY RETURN PERIOD

Customers may request a voluntary return within 30 days from the date their order is delivered.

To qualify for a voluntary return, products should generally be:

  • Unused.

  • Unopened, where applicable.

  • In their original packaging.

  • Accompanied by proof of purchase.

Products must be returned according to the instructions provided by our customer support team.

2. COSMETICS AND PERSONAL CARE PRODUCTS

Due to hygiene and product safety considerations, opened or used cosmetics may be excluded from voluntary change-of-mind returns where permitted by applicable law.

This restriction does not apply where a customer is entitled to a remedy because a product is defective, damaged, incorrect, unsafe, or not as described.

For customers in jurisdictions with statutory withdrawal rights, any applicable hygiene-related exception will be applied only where its legal requirements are met.

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, incorrect, or non-conforming product, contact us.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or videos, where appropriate.

We will review your request and provide an appropriate remedy, which may include a refund, replacement, repair where applicable, or another remedy required by law.

4. HOW TO REQUEST A RETURN

To initiate a return:

  1. Email supportziniabeauty@gmail.com.

  2. Include your order number.

  3. Explain the reason for the return.

  4. Wait for our customer support team to provide return instructions.

Do not send products to a supplier or fulfillment address without prior instructions.

5. RETURN SHIPPING COSTS

For voluntary change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law and where this responsibility has been properly disclosed.

For defective, damaged, incorrect, or non-conforming products, Zinia Beauty will cover or reimburse applicable return costs as required by law.

6. REFUND PROCESSING

Approved refunds will generally be issued to the original payment method.

Refund processing times depend on the payment provider and financial institution.

Where required by law, refunds will be issued within the applicable statutory deadline.

7. ORIGINAL SHIPPING COSTS

For voluntary returns, original shipping charges may be non-refundable where permitted by applicable law.

Where statutory withdrawal or other mandatory refund rights apply, shipping charges will be refunded as required by law.

8. NON-RETURNABLE PRODUCTS

Where legally permitted, the following may be excluded from voluntary change-of-mind returns:

  • Opened cosmetics that are legally exempt from return for hygiene or health protection reasons.

  • Used products that cannot safely be resold.

  • Products clearly marked as final sale, where legally permitted.

  • Personalized products, where applicable.

These exclusions do not affect mandatory rights relating to defective, unsafe, incorrect, or non-conforming products.

9. INTERNATIONAL CUSTOMER RIGHTS

Customers in the European Union, United Kingdom, and other jurisdictions may have additional statutory rights, including withdrawal periods and legal guarantees.

Our 30-day voluntary return policy does not replace or reduce those rights.

10. CONTACT

For return and refund requests:

Zinia Beauty
supportziniabeauty@gmail.com