CANCELLATION POLICY
We understand that customers may occasionally need to cancel an order.
1. CANCELLATION REQUESTS
If you wish to cancel an order, contact us as soon as possible:
Please include your order number and the email address used during checkout.
2. BEFORE FULFILLMENT
Orders that have not yet entered fulfillment may generally be eligible for cancellation.
Because we use international dropshipping suppliers, orders may be transmitted to fulfillment partners shortly after payment confirmation.
We will make reasonable efforts to stop an order when a cancellation request is received before dispatch.
3. AFTER DISPATCH
Once an order has been shipped, cancellation may no longer be possible through our fulfillment process.
Customers may instead use the applicable return or statutory withdrawal process.
4. APPROVED CANCELLATIONS
If a cancellation is approved before shipment, the applicable refund will be issued to the original payment method.
5. STATUTORY CANCELLATION RIGHTS
Customers retain all mandatory cancellation and withdrawal rights provided by the laws applicable to their purchase.
6. CONTACT
Zinia Beauty
supportziniabeauty@gmail.com